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    Job details

Job Opportunity: Course Coordinator / Education Coordinator / Course Admin:Cambridge

Job description:

Title

Course Coordinator / Education Coordinator / Course Admin

Location
Cambridge
Posted
15/05/2019 (17:14) Just Added
Company
National Extension College

Apply Now Description
listing title: Course Coordinator

Job location: Cambridge

income: Competitive

Job Type: Full time, Permanent

A great opportunity has arisen at The College for an practiced Course Coordinator in their student services team, they are an educational charity located in Cambridge which is part of the Open School Trust. They have provided tutor supported home study courses directly to learners for over 50 years, and also publishes learning resources for colleges and training providers and delivers blended learning programmes for public and private sector organisations.

The function:

The function of the Course Coordinator has two key areas of responsibility. One is to ensure that their distance learning students and remote tutors have a key contact in the Student Services team to resolve course and service related queries.

The Course Coordinator will provide general course administration and ensure that their students receive the highest quality of support. The other part of the function is to be the key contact for parents and sponsors for their under-18 service; this will involve regular communication with parents and school contacts, often about sensitive and challenging issues.

Key Responsibilities:

* Provide first point of contact for enrolled students and course tutors

* Provide admin support for students and tutors on cohort-located programmes

* Respond to a range of Student Support e-mails and phone queries

* Monitor awarding body websites and update their learning platforms as required

* Check course-related online forums on a regular basis and respond/post information as required

* Manage parent enquiries and provide support for parents of under-18 learners

* Support their tutors and manage expectations of the tutor function

* Manage and update the Parent Portal, ensuring current, accurate and significant information is available at all times

* Work with schools and other sponsors, ensuring they receive accurate reporting, and that there is good student engagement and tutor interaction

* Build post-enrolment relationships with named contacts at schools and other sponsor organisations

* Contribute to business development in relation to home education and sponsors

* Provide admin support for the existing Schools Service, running reports and keeping in touch with school contacts

Key General Requirements:

* Excellent communication and presentation expertise - both written and verbal

* Good analytical expertise - able to understand and present data

* Proactive approach and also a team player

* Excellent attention to detail and availability to check own work and the work of others

* Good time management

* IT literate and willing to lgain new systems

* practice of working in a customer service and/or administration function is essential

* practice of working in education especially teaching support and/or assessment would be very useful

* SEN or other related qualifications desirable but not essential

Benefits:

* 23 days annual holiday plus bank holidays (plus 4 days Xmas shutdown)

* Healthcare

* Group life scheme

* Employee discount on College courses as well as other training and development opportunities

Please click on the APPLY button to send your CV and Cover Letter for this function.

Candidates with the significant practice or job titles of; Learning Course Adviser, Course Advisor, Student Coordinator, Customer Service Administrator, Customer Services Executive, Education Customer Service, Course Customer Service, Customer Service Representative, Appointment Booker, Customer Support, Client Services, Customer Service Executive, Customer adjunct, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Services agent, Administrator, Customer Service adjunct may also be considered for this function.
Type
Permanent
Start Date
ASAP
Contract Length
PERM
Contact Name
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Telephone
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Job Reference
CENE-06
Job ID
210041959
Applications
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Skills:

Job Category: Marketing/PR [ View All Marketing/PR Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cambridge, Cambridgeshire England
Address: Cambridgeshire
Company Type Employer
Post Date: 05/15/2019 / Viewed 2 times
Contact Information
Company: Cambridge


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