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    Job details

Job Opportunity: Service Desk Analyst:

Job description:


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Service Desk Analyst

7 days left

Recruiter
   . 360 Resourcing Solutions

Location
   . London (Greater)

income
   . £28,000 per annum

Posted
   . 16 Oct 2019

Closes
   . 23 Oct 2019

Sector
   . Technology, IT Support

Function
   . Operations

Hours
   . Permanent

Peabody has an exciting opportunity for a Service Desk Analyst to join our team located in Tower Bridge, SE10. You will join us on a full time, permanent basis in return you will receive a competitive income of £28,000 per annum.
The Service Desk Analyst function:
You will maintain a working knowledge of and supply guidance on all hardware and desktop applications in use within Peabody and to use this knowledge to assist in the creation and maintenance of a technical and end user documentation library.
You will be the first point of contact into the IT Department via the Service Desk and provide first line technical support. Must have excellent customer service expertise to facilitate the initiation and progression of Incidents and Service Requests and to restore normal service as quickly as possible.
Responsibilities of our Service Desk Analyst include:
- Work with a number of applications/systems undertaking analysis, diagnosis and resolution of customers
- Advise and support our customers in resolving their queries and issues relating to hardware and supported applications, within agreed Service Level targets, managing customer expectations
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of incidents and requests, following up status on behalf of the user and communicate progress in a timely manner
- Escalate unresolved tickets to 2nd line support and infrastructure support team
- Follow the Incident Management and subsequent service requests process through to closure
- Administer the Service Desk system, ensuring all incidents and requests are logged, and maintain the information to ensure its timeliness, accuracy, relevancy, escalation and status
- Install, maintain and troubleshoot hardware and software faults, liaising with third party support where necessary
- Update, maintain and audit systems/records, with special emphasis on the IT Asset Register, to ensure that information/data is kept up to date and accurate and that KPI's are met
- Maintain a working knowledge of and supply guidance on all hardware and desktop applications in use within Peabody and to use this knowledge to assist in the creation and maintenance of a technical and end user documentation library
What we're looking for in ourService Desk Analyst:
- Excellent Microsoft Desktop expertise and troubleshooting
- A good knowledge of the Microsoft Environments, Citrix, phones, networks, AD environments
- Excellent Customer Service expertise face to face and on phone
- A can-do attitude and with a proactive approach to work
- Demonstrable practice of working in a similar environment
- Self-motivated achiever and excellent communication expertise
- Incident Management practice - Managing incidents including business expectations and communication expertise
- Excellent time management expertise with the capability to multi-task and achieve results in a high-volume environment
- Good communication and listening expertise
- Excellent problem-solving expertise, patience and perseverance
- significant industry recognised certification CompTIA, Service Desk Institute Analyst etc.
Closing date: 23 Oct 2019
If you feel have the expertise and practice to become our Service Desk Analyst please click ?apply' now to be directed to our careers page and complete your application. Please monitor your emails also during this time.
Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, discapability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
NO AGENCY INTEREST

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Job Category: Manufacturing [ View All Manufacturing Jobs ]
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Post Date: 10/16/2019 / Viewed 3 times
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