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Offer: Student Adviser:Job description:Job location: Berkshire, Reading Full time or part time, permanent located central Horizons (Reading, Berkshire) with up to 2 days per week working in the house candidates are required to submit a current CV, cover letter and a Recruitment Check Form which can be found on our website Please note that although this recruitment advert has been posted with the job title Student Adviser, the contractual job title for this function will be Student Guidance agent An exciting opportunity has arisen for someone to join our Student Engagement team, supporting our students and helping to remove barriers to their learning and success. this function provides an excellent opportunity for someone looking to start or progress a career in Higher Education and/or student services. If you have practice in a customer facing function, we want to hear from you! To be prosperous, We are seeking for someone with strong communication expertise and a passion for providing top quality customer service. Your key responsibilities will centre around: » Providing excellent customer service to our students who contact UCEM » Record all student contact accurately using our student database system » Respond to and resolve student enquiries on a wide variety of matters via telephone or via UCEM's enquiry management system » contact with other internal teams to source information for students, escalating where required » Ensure student facing information, advice, and guidance is regularly updated At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world's most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits. JOB SPECIFICATION We have a very detailed job specification for this function so please, before applying, take a look: https://www.ucem.ac.uk/current-vacancies/ INFORMAL DISCUSSION If you are unsure whether to apply for this vacancy but feel this function is exciting and want to find out more Contact Us by Ella Wheeler, Interim Student Engagement Manager on 0118 467 2030 or e.wheeler@ucem.ac.uk alternatively contact the HR team on 0118 467 2433 or recruitment@ucem.ac.uk APPLICATION DETAILS To apply please send your CV, covering letter/email, and Recruitment Check Formto recruitment@ucem.ac.ukvia the ?Apply' button above CLOSING DATE Monday 11 September 2023 at 10.00 a.m. INTERVIEWS Please note, applications may be reviewed as and when they are received, so you may be invited to interview ahead of the closing date. Interviews are normally carried out over Zoom or Microsoft Teams, however we may invite you to visit our Reading office. EQUALITY, DIVERSITY AND INCLUSION Here at UCEM we champion equality, diversity and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds. Skills:
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