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Offer: IT Support Analyst:Job description:Job location: London The opportunity Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment? We are seeking for a highly skilled and motivated individual to join our IT Support Services. With a can-do attitude, you'll play a vital function in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You'll support both staff and student computers providing a quick response to standard day-to-day issues and requests, as well as engaging with projects. this function will suit an practiced Support Analyst looking to expand their skill set within a large environment. Though you'll be located at High Holborn, occasional travel to other UAL sites Lime Grove and Mare Street may be required. About you The prosperous candidate should have practice of the following: » Demonstrable practice working in a second line IT support function within an enterprise environment. » practice of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools. » practice leading and motivating support teams. » practice supporting Active Directory, DHCP, DNS and other basic network services. » practice of working across an ITIL aligned environment. » High level of customer service expertise, and an capability to communicate with stakeholders across all levels of the organisation. » practice supporting various AV environments including fault diagnosis, configuration and maintenance. We are UAL University of the Arts London (UAL) offers an broad range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd. We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustaincapability and two of our colleges were rated in the top three fashion schools in the world. To apply please click the Apply button. Closing date: 23:55, 3rdApril 2024. If you have any queries about this function or need any reasonable adjustments for your application, Contact Us by Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk. UAL is committed to creating diverse and inclusive environments for all staff and students to work and lgain - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome candidates from diverse backgrounds, including race, discapability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility. Skills:
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