Job Opportunity: Customer Service Coordinator:

Job description:

Job location: Durham
income: £15,445.20 to £17,255.40 which is pro rata the full time income of £25,742 - £28,759
Hours: Part Time
Contract Type: Fixed-Term/Contract

Published in: 16th April 2024
Closing date: 30th April 2024
Reference: 24000579

 

The function and the Department

The Customer Services Team is part of University Library and Collections. We provide all front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and user services in our Libraries and study spaces, including 24/7 term-time opening.
Customer Services Coordinators are essential to the development and provision of specialist library services. They co-ordinate the day-to-day operations of the library and have areas of responsibility which include a highly responsive enquiry service, social media, user practice, digitisation, online support and circulation operations, as well as lots of opportunities to get involved in wider service delivery. The team of eight co-ordinators, have responsibility for line management of Shelving adjuncts, Customer Services adjuncts, Information adjuncts and Library adjuncts.
The Customer Services Co-ordinators team work Monday to Sunday, working early morning, day and evening shifts as part of a standard rota, typically covering between 7.45am and 8pm, including Bank Holidays. The hours for this post will be worked across four days.

Skills:

Job Category:	[ View All Jobs ]
Language requirements:
Employment type:
Salary:	Unspecified
Degree:	Unspecified
Experience (year):	Unspecified
Job Location:	Durham, County Durham England
Address:	County Durham
Company Type	Employer
Post Date:	04/16/2024 / Viewed 3 times
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