Job Opportunity: Coordinator, Client Services:Western University

Job description:

Coordinator, Client Services

by Western University

Reference #: 34699
Employment type: Full-time
Job location: London, ON
Date Published: Apr 19, 2024

Job Description

Classification & Regular Hours

Hours per Week: 35

income Grade: 14

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western practice" - an opportunity to contribute to a better world through the development of new expertise, new abilities, new connections, and new ways to make a difference.

About Us

Facilities Management is responsible for the planning, development, engineering, construction, operation, maintenance, and stewardship of all the buildings, infrastructure, sites, and services within Western’s campus community. Our integrated team provides excellence in creating and maintaining Western’s facilities and in serving the community.  Our vision is to be recognized as the leader in facilities management among research-intensive universities worldwide.

Responsibilities

The Coordinator, Client Services (“Coordinator”) will supervise service operations, functions, and processes  of Client Services within Facilities Management (“FM”).  The Coordinator will ensure the implementation of best practices related to the planning, management, and delivery of Client Services. The Coordinator will lead and direct the work of others, ensure appropriate resources, and controls are in place to manage risks, and investigate and recommend the use of new technology, equipment, or practices to improve effectiveness.  The Coordinator will actively participate in the significant development of policies and procedures, and will review existing processes to identify opportunities for improvement.  The Coordinator will provide coaching and training to their team to ensure the University community is served by an engaged and motivated team focused on delivering excellent client service.  The Coordinator will work collaboratively to support FM’s mission and to ensure the required tools, resources, and materials are available to support the delivery of FM functions across campus. 

Qualifications

suitable education
   » Undergraduate Degree in Business Administration or related field preferred
practice:
   » 5 years progressive practice in client service and administration
   » 3 years practice managing staff and projects in a unionized setting is preferred 
   » Change management practice preferred 
expertise, expertise & Abilities:
   » In-depth expertise of best practices in building a strong collaborative team and leading people
   » capability to effectively drive and manage change initiatives that align with organizational strategies and/or provide opportunities to increase efficiency
   » capability to establish effective routines for excellent communication with all members of the team to maximize productivity
   » Self-driven, critical thinker who is highly skilled at anticipating and resolving stakeholder relation issues
   » capability to make decisions and recommendations that are clearly linked to the organization's strategy and goals
   » capability to promote individual growth by encouraging others to lgain new expertise and develop themselves
   » Capacity to consider issues from the perspective of others
   » capability to quickly re-allocate resources and adjust priorities in response to unexpected events or changing circumstances
   » capability to provide guidance to assist others in solving complex problems
   » Computer expertise with the capability to train others in system usage; intermediate computer expertise in Microsoft Office Suite
   » Influential interpersonal expertise that build positive and strong relationships at all levels of the organization
   » capability to exercise tact and good judgment, and skillfully negotiate, bargain, compromise and conciliate as required
   » Results-oriented with the capability to motivate and coach employees to meet high performance standards, while working effectively as a member of the leadership abilities team
   » capability to organize and effectively manage financial and human resources needed to achieve results
   » capability to provide strategic analysis and recommendations for designing and implementing new and changing processes
   » Project management expertise to ensure team functions are clear, milestones are communicated and deadlines are met
   » Familiarity with University policies and procedures preferred
 

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for candidates with disabilities all over the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

Interested candidates are asked to visit https://recruit.uwo.ca For more information and to apply online referencing job #34699 by midnight on May 9, 2024.

We thank all candidates for their interest; however, only those chosen for an interview will be contacted.

 

Skills:

Job Category:	[ View All Jobs ]
Language requirements:
Employment type:
Salary:	Unspecified
Degree:	Unspecified
Experience (year):	Unspecified
Job Location:	London, ON, Other Other
Address:	Other
Company Type	Employer
Post Date:	04/19/2024 / Viewed 6 times
Contact Information
Company:	Western University

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