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Job Offer: Rent Supplement Coordinator-C0875:City Of LondonJob description:Rent Supplement Coordinator-C0875by City of LondonReference #: 1134-en_US Employment type: Any Job location: London, Ontario Date Published: Apr 27, 2024 Job DescriptionFile Number:1134 Service Area: Social and Health Development Division: Housing Stcapability Services Employee Group: Local 101 ?Job Type:Full-Time Temporary (up to 2 years) Number of Openings:1 Summary of tasks:Reporting to the Manager, Housing Access & Rent Supplement or Designate, the Rent Supplement Coordinator assists in the delivery of the various Rent Supplement programs administered by the City of London through landlord and tenant lease agreements. The Rent Supplement Coordinator is responsible for tenant and landlord portfolio administration including preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-salary; maintaining direct payment process for landlords; processing and maintaining rental records; and coordinating tenant placement activities, including but not limited to lease-up of vacant units and move-in of tenants. The Rent Supplement Coordinator will also work with various stakeholders including landlords, support service providers, advocacy agencies, shelters, OW/ODSP to ensure coordination of services in providing affordable housing to low and moderate earnings households. Work Performed:» Co-ordinates tenant placement activities including preparing and signing of rent supplement agreements for lease-up of vacant units and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit; maintaining accurate and up-to-date tenant records. » Performs rent-geared-to-earnings calculations in conformity with City and Provincial guidelines ensuring all eligibility documents required to calculate rent-geared-to-earnings are provided (e.g. employment salary, social assistance benefits, pensions, etc.); calculates rent increases, decreases, adjustments and obtains necessary approvals and inputs into systems. Follows up with tenants, employers and agencies, to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of earnings by tenants to management. » Prepares and maintains records of routine correspondence to tenants, landlords and agencies including, but not limited to, notices of rent adjustments, debtor information sheets on former tenants, former tenant reports, annual earnings reviews, notices to vacate and letters to tenants regarding non-payment of rent. » Assists in the negotiation of rent supplement agreements, drafts addendums to the same, ensures the proper monthly reconciliation of landlord statements and accurate and timely rent supplement deposits. Assists rent supplement tenants in resolving landlord and tenant disputes as requested. . » Initiates, maintains and balances direct payment process for landlords, ensures landlords complete the pre-approved forms and forwards to applicable City finance department. » Provides quality customer service by telephone, electronic mail and in person, responding to rent supplement inquiries from tenants, contractors, suppliers, social agencies and the general public regarding policies, procedures, processes, and to explain rent-geared-to-earnings policies and rent calculations. » Prepares various continuing and ad hoc reports or correspondence, including statistical information and payment vouchers, for management review and approval. » Provides coverage and administrative support to the Client Services Clerk and Applicant Service Representative positions as required. » Performs other tasks as assigned, in conformity with Service Area and Division objectives. Qualifications:One year of a two year community college diploma in business administration or related field. practice:One to two years related practice delivering service to clients in a social services environment and/or in the social housing field. Specialized Training & Licenses:expertise of Housing Programs and related legislation, program and policy guidelines. expertise of, and demonstrated capability in, corporate core competencies including customer service, communication, team work, initiative/self management and accountcapability, and flexibility/adaptcapability. Demonstrated problem solving, decision making and basic numeric expertise. Computer literacy utilizing MS Office software applications, as well as utilizing word processing, spreadsheet and database applications at an intermediate level; competent in conducting Internet searches. Demonstrated capability to provide high quality customer service to candidates and clients in a fair and expedient manner. capability to relate in an objective and empathetic way to customers. Compensation & Other Information:$45,891 - $63,961 (Level 8) This posting is for 1 temporary full-time up to 2 years position. Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. Work Arrangement: Hybrid. Subject to change in conformity with business requirements. These hours of work are subject to change in conformity with the Collective Agreement and may include evening hours and Saturdays. NOTE: candidates may be required to complete a job related test. Police Record Check:The prosperous candidate will be required to complete a Vulnerable Sector Check. As an inclusive employer, we are committed to providing a fully accessible recruitment process. Contact Us by us at any time during the recruitment process and let us know what accessible supports you may need. Application Contact Information Company Name: City of London Company Website: https://careers.london.ca/ Application URL: Click here to apply online
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