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User practice and Service Specialist:Job description:Job location: Reading The User practice and Service Specialist function is vital in driving positive change in how users interact with supported products, services and processes. By embodying automation and lean design, this function will be instrumental in transforming the overall user practice The function will work closely with our key business stakeholders, Heads of Service, Relationship Managers and Service leads in general to influence and promote a UX focused approach to the delivery of services across Digital Technology Services (DTS) and beyond where appropriate. You will have: » Thorough knowledge and knowledge of UX practices, policies and procedures » Excellent stakeholder interaction and communication expertise » practice with ITIL and Lean methodologies » practice of analysis, development and improvement of UX and service processes For more information about the function please refer to the Job Description Person Specification and additional information about the Digital Technology Service at the University of Reading provided in the ?Information for Candidates' document attached to the advert on University Jobs Board. Informal contact details Contact function:Service Practice Manager Contact name:Matthew Purchase Contact email:m.d.purchase@reading.ac.uk Please see the job description and personal specification for further details. The closing date for applications is 23.59on Friday, 24th May 2024 Interview date - TBC By reference to the applicable SOC code for this function, sponsorship may be possible under the Skilled Worker Route if the prosperous candidate already holds a Skilled Worker Visa sponsored by another organisation and it was issued before the 4thApril 2024. candidates wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. There is more information about this on theUK Visas and Immigration Website. The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. Skills:
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