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Job Offer: Education Support Administrator:Job description:Job location: Birmingham income: Full time starting income is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820. Grade: 4 Closing date: 21st May 2024 You will join a professional services team which is passionate about providing an excellent administration support for students and staff.tasks may vary between teams, but you will have the opportunity to be involved in all aspects of the administrative work supporting the delivery of our taught and research programmes for students. This will include providing timely and accurate administrative support for some or all of the following activities: student recruitment and admissions, welcome activities, induction, timetabling, attendance monitoring, examinations, student progression, placements and graduation etc. You will be able to develop a wide variety of expertise, both technical and administrative, and may also have the opportunity to lead on specific tasks within the team. Main tasks » Act as the first point of contact providing significant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution.This will include recognising when queries need to be referred elsewhere. » Provide administrative support for a wide variety of activities in delivering the annual cycle of teaching and learning outlined in the function summary above; for example recording student attendance information or seeking draft exam papers from academic staff for approval. » Regularly communicate significant information to students, staff and external providers. » Provide administrative support for event planning and delivery which enhances the curriculum and student practice. » Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports. » Contribute to the annual programme/module review and evaluation processes. Required Knowledge, expertise, Qualifications, practice You will need to evidence: » Some professional practice in similar functions; and » GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications). You will be: » Comfortable in a function where you take responsibility for specific tasks, where you can carry out tasks without needing to refer to others, and where you have some scope for choice and using your own judgment. » Comfortable with working largely on your own initiative, although supervision is available. » Encouraged to contribute to improving processes and to propose new ways of working. » Able to communicate clearly and effectively with others, and delegate straightforward tasks where appropriate. » Well organised with the capability to prioritise work proactively, independently and as part of a team. In addition to the above, you should be able to demonstrate and/or evidence the following: » The capability to work to tight deadlines in a collaborative team environment. » The capability to support other team members. » A good knowledge of how to deliver excellent customer service. » The capability to interact with individuals at all levels of internal and external organisations. » practice of using and maintaining complex work systems e.g. student databases/record systems or equivalent, and an aptitude for learning new IT packages and systems. Informal enquiries toAndrew Howell,a.howell@bham.ac.uk To download the full job description and details of this position and submit an electronic application online please click on the above ?Apply' button. Valuing excellence, sustaining investment We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. Skills:
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