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Student practice & Information Coordinator:Job description:Job location: Swansea ABOUT THE UNIVERSITY Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our compensate and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance. ABOUT THE function The Student practice and Information Coordinator will work within the Faculty Education and Student practice Team in partnership with academic staff, to deliver the highest levels of excellence in professional support The post holder is responsible for ensuring they work in conformity with all University policies and procedures, governance and constitutional frameworks, seeking guidance from team leaders/managers where appropriate. this function will suit candidates with a passion for delivering a highly respected information, support and engagement service which makes a real difference to students' lives all over their journey at Swansea University within the Faculty. The service is both reactive to student queries, and proactive to provide information all over each academic year. Advice needs to be highly accurate so knowledge academic rules, guidance and processes is important. Sensitivity, empathy, knowledge of differing student needs and strong communication expertise and a clear knowledge of professional boundaries are essential for this function. The function may involve gaining/having specialist knowledge of particular programme areas within the Faculty. Student practice and Information colleagues will work closely with colleagues in front of house/reception functions and will be expected to work in front facing student offices and receptions as well as providing support and information online, via email and phone/chat. EQUALITY, DIVERSITY & INCLUSION The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, discapability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. As an inclusive and welcoming workplace, we value people for their expertise regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Skills:
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