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Job Offer: Student Casework Manager:Job description:Job location: Milton Keynes, Hybrid Closing Date: 22 May 2024 - 12:00 (noon) Interview date: w/c 10th June or w/c 17th June tbc It is anticipated that a hybridworking pattern can be adopted for this function, where the prosperous candidate can work in the house and the office. However, as this function is contractually aligned to our Milton Keynes office, some in-person attendance is expected (currently the expectation is attendance in the office of one day per month with the possibility of other ad hoc attendance at the Milton Keynes campus, as required). Change your career, change lives. The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. The function As one of the Student Casework Managers , the post holder will be responsible for reviewing and investigating final stage complaints and appeals and dealing with cases that go to the Office of the Independent Adjudicator (OIA) or to court. Casework Managers also undertake tasks related to disciplinary proceedings, acting in the capacity of Secretary of the Central Disciplinary Committee (CDC). The function holder will be required provide support in the management of ad hoc projects and as working secretary for the Student Fraud Group. expertise and practice » First degree or equivalent substantial practice working in an office environment using high levels of literacy and numeracy. » practice of managing office systems to ensure robust record keeping and to meet legislative requirements. » practice of managing a complex schedule of activities on own account or for a line manager as well as managing your own workload. » practice of extracting and analysing information and recommending appropriate courses of action. » capability to work under pressure to meet deadlines and achieve targets as well as being able to work using your own initiative. » Evidence of good analytical and investigative expertise. For more information about the function including a full person specification, please see the attachedjob description below. If you would like to discuss the application or recruitment process before making an application, Contact Us by Paula Haycock at Resourcing Hub on 01908 655544 or Resourcing-hub@open.ac.uk quoting the reference VRF 21622 What you get in return We have a strong commitment to providing training and development in and beyond your current function.This includes thorough induction into the organisation and regular reviews of your training and development needs. We also offer a great range of benefits that support our employees and their families for the long term.Staff Benefits includean attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days. Assessment For those who are shortlisted and invited for interview, there will be a task as part of this recruitment process. Skills:
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