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Offer: OCR Support Services Manager:Job description:Job location: London, United Kingdom, Work in the house Job location: Home and Office located Contract: Full-Time and Fixed Term (12 Months) Responsible for the accurate set up, creation and management of OCR courses With a commitment to outstanding service delivery, this function will involve managing and Assume the responsibility the continuing processes of OCR courses. You will be Liaising with significant teams within BPP, and maintaining strong relationships with them, to ensure the correct set up and sign off for the sale of OCR courses before being made available to our students. You will also be required to manage and process PQ feedback in a timely and accurate manner. What you'll be doing » Scheduling Online Classroom (OCR) courses with consultation from the significant Heads of Programmes » Liaising with significant teams within BPP, and maintaining strong relationships with them, to ensure the correct set up and sign off for the sale of OCR courses before being made available to our students » Managing and Assume the responsibility the continuing processes of OCR courses. Such responsibilities may include, but will not be limited to; » Student forum creation » Ensuring all course creation tasks are completed to predefined Service Level Agreements » Ensuring the tracking sheet of OCR courses is kept up to date » Managing and maintaining student databases and Connect lists to ensure OCR tutors can contact their students on a timely basis whist ensuring we are GDPR compliant » Query management related to the OCR courses and responding to such queries within agreed timeframes » Managing the Professional Qualification (PQ) feedback process ensuring all significant stakeholders have access to said feedback in a timely and accurate manner » Any other reasonable tasks as requested by the team manager Join the BPP Family The world is changing. Help us disrupt, innovate, and build careers through education. Established for over 40 years , we're a global education provider delivering diverse qualifications for professionals at every stage of their career. Committed? Passionate? Self-determined? Now's your chance to be part of our exciting world. Find more about joining the BPP family here. What we're looking for » Well organised and self-disciplined with the capability to prioritise under pressure » Able to build good working relationships across all levels » Able to work in a team and independently » Able to work under pressure, sometimes to short deadlines » Self-motivated with strong problem-solving expertise » Have the drive, motivation, enthusiasm, and desire to see BPP's tutors and students better supported and more prosperous » Exceptional attention to detail » Excellent customer service expertise » Well organised, conscientious, and reliable » Strong communication expertise, both verbal and written » availability to work unsociable hours/weekends as requested » Proficient in Microsoft Office Suite, Advanced Excel expertise an advantage » expertise of BPPs wide product range is an advantage. However, the key requirements are to have the drive, motivation, enthusiasm, and desire to see BPP's tutors and students better supported and more prosperous. Sound like the perfect fit?Apply today. https://bpp-career.talent-soft.com/job/job-ocr-support-services-manager_120 9.aspx Skills:
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