Job Opportunity: Customer Contact Advisor:

Job description:

Job location: Kettering
income: £22,000 £22,000 per annum, pro rata (actual income £11,891.88)
Hours: Part Time
Contract Type: Fixed-Term/Contract

Published in: 13th January 2022
Closing date: 27th January 2022

 

We have a great new opportunity located at our Kettering campus for a Customer Contact Advisor to become a key member of our Customer Service department.
As a Customer Contact Advisor, you will play a pivotal function in the success of our students and pupils through:
   » Providing a professional, high quality front of house and information, advice and guidance service to customers in line with the Group's customer service charter, set service standards, and recruitment and conversion targets.
   » Participating in school events and recruitment events in order to attract candidates.
Our ideal candidates will have practice of working in a fast paced customer focused environment and exceeding customer expectations, alongside the following qualifications:
   » A professional information, advice and guidance (IAG) qualification at Level 4, or the availability to undertake this
Candidates should be able to demonstrate a commitment to professional development.
Contract Type - Bedford College Professional Services Ltd (BCPS Ltd)
Fixed Term Maternity Cover to October 2022
20 hours per week (0.54054 FTE) / 52 weeks per year
259 hours holiday per annum, pro rata (inclusive of public holidays)
Peoples Pension
£22,000 per annum, pro rata (actual income £11,891.88)
Term time:
Monday - 1-5
Tuesday - 2-6
Wednesday - 1-5
Thursday - 3-7
Friday - 12:30-4:30
Non-term time:
Monday - 1-5
Tuesday - 1-5
Wednesday - 1-5
Thursday 1-5
Friday 12:30-4:30
We require our team to remain flexible with their working hours in order to provide cover for the service for the needs of the business. There may be occasions when hours are changed to help cover holiday, sickness, or to attend meetings or training which fall outside of this work pattern, these will be agreed in advance where possible.
An Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.
As a result of the continuing COVID-19 pandemic, in the interests of business continuity The Bedford College Group has made the decision to conduct out interviews via Microsoft Teams. More information on Microsoft Teams interviews will be discussed at interview stage.

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Job Category:	[ View All Jobs ]
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Employment type:
Salary:	Unspecified
Degree:	Unspecified
Experience (year):	Unspecified
Job Location:	Kettering, Northamptonshire England
Address:	Northamptonshire
Company Type	Employer
Post Date:	01/13/2022 / Viewed 14 times
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