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Job Offer: Student Support Administrator:Job description:Job location: Durham The College and the function purpose The Student Support Administratorwill be responsible for the provision of a professional, efficient administrative service, supporting a wide variety of student support and wellbeing activities from the point of admission through to graduation. The Student Support Administrators is responsible for responding to general queries from students concerning admissions and student support, and is the first point of contact for students who wish to make an appointment to see a member of the Student Support Team. They will contact with academic departments and central University services regarding student support matters. They will work independently, taking day-to-day decisions and usi! ng their practice and initiative to decide on appropriate courses of action and to resolve problems. They will work closely with the adjunct Master to ensure the team functions effectively in meeting priorities , working in conformity with University and College policies and procedures. function responsibilities: » Work with team members to ensure that students can receive support in a timely manner. » Apply recognised professional and/or organisational service level standards to enhance the student practice. » contact with internal and external suppliers and specialists with the organisation in relation to the planning and delivery of services, activities and events. » Work with team members and others across the organisation to prepare for the delivery of activities and events. » Record, collate, analyse, store and report data and information on the level and uptake of services and quality of practice. » Compile, record, store and archive data and information to ensure the accuracy and safety of information. » Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats. » Any other reasonable tasks. Specific function requirements The postholder may on occasion be required to be available in the evening and weekends to participate in College and University events such as Open Days. Essential Criteria: » Excellent oral and written communication expertise. » Proven IT expertise, including use of Microsoft Office. » Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent practice). » practice of working on the front line with service delivery, and the capability to work under pressure and meet tight deadlines without compromising on quality. » practice of working as part of a team in a customer focussed service to ensure the delivery of high quality services. » practice of providing advice and guidance to a range of customers and colleagues. » capability to deal with problems as part of a team and resolve straightforward issues. Skills:
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