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Job Opportunity: Desktop & Systems Support Technician:Job description:Job location: Southampton We are hunting for a tenacious IT Support Technician to join our dedicated team committed to providing high-quality support to the University's community of over 25,000 staff and students. About the function You will be providing face-to-face and remote support for the University's 13,000 Windows, Mac and Linux computers, helping our world-renowned academics, staff and students solve their IT problems. this function is an excellent opportunity for an enthusiastic IT technician who wants to lgain new expertise and progress within the field. This is a significant function where you will be supporting the world-changing research and teaching the University undertakes. What you'll do » Provide face-to-face and remote support for the University's network of Windows, Mac and Linux computers. » Support systems including Active directory, Office365, Exchange and a wide variety of other applications and network services. » Take ownership of support incidents and use your troubleshooting expertise to see them through to resolution. » Provide advice and guidance that enables our customers to harness the full power of the available IT. What you'll bring » Your practice of supporting customers using a wide variety of technologies. » Your clear and reasoned approach to problem solving. » Your background of working in a high-pressure environment. » Your exemplary interpersonal and communication expertise, both written and verbal. » Your fabulous customer service expertise. » Your significant qualifications and practice The University of Southampton is a research-driven institution, home to some of the world's leading minds, expanding our expertise and passing it on to future generations. iSolutions is the University's IT support service whose 230+ staff support the delivery of the University's research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better. The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages. ?As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or discapability.? Jake Dovey (Incident Response Team Manager) Application Procedure You should submit your completed online application form athttps://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Lauren Ward (Recruitment Team) on +44 (0) 23 8059 2750, or emailrecruitment@soton.ac.uk. Please quote reference 1884322JF on all correspondence. Further details: Weaim to bean equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert. Skills:
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