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Offer: Co-ordinator:Job description:Job location: Milton Keynes The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. TheStudent Additional Support (SAS) officeis dedicated to advancing the equality of opportunity and attainment for underprivileged groups. We focus on access opportunities for underrepresented groups and strive to support students' success and continued study. The service comprises of four teams who, through their work, share the core values of accessibility and encouraging success for students. SAS was initiallyformed in 2021 from the Disabled Student Services and Widening Participation portfolios. Originally called Widening Access and Success Services (WASS), we now have four distinct but closely working teams. » Discapability Support Team(DST) » Mental Health Casework and Advice Team (MHCAT) » Additional Resources Team (ART) » Students in Secure Environments (SiSE) The function The Co-ordinator, Discapability Support Team will provide information, advice and guidance to OU disabled candidates and students. Responsible for monitoring the level of calls and queries to ensure service levels are met. The Co-ordinator works alongside the Discapability Support Managers to assist with the planning and coordination of cover for VOICE (in-house system) and phones. You will also provide managery support to the team and acts as an escalation point for complex cases. expertise and practice » A levels or equivalent qualifications or practice. » Proven capability to plan and co-ordinate a range of operations » Proven capability to work effectively under pressure, working to deadlines, prioritising workload and managing time efficiently of self and others » Staff management or managery practice » Proven capability to deal effectively and empathetically with disabled and /all stressed callers For more information about the function including a full person specification, please see the attached job description. We have a strong commitment to providing training and development in and beyond your current function.?This includes thorough induction into the organisation and regular reviews of your training and development needs. We also offer a great range of benefits that support our employees and their families for the long term.?Staff Benefits include?an attractive pension proposition and 30/33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days. How to apply Unless otherwise stated in the advert, all applications are completed online via the OU Job's page and following the instructions below and clicking the ?APPLY NOW? link below. Applications submitted via 3rd party websites will not be considered. Access details for disabled candidates are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above. To apply for this function please submit the following; »CV »Personal statement, up to 1,000 words, you should set out in your statement why you're interested in this function and provide examples of where your expertise and practice meet the required competencies for this function as detailed in the job and person specification. The above documents will need to be submitted as one attachment during the application process, please include the personal statement followed by the CV in this document. Skills:
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