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Student Cases agent:Job description:Job location: Swansea Academic Services; the post-holder may be required to work across the University sites as required Student Academic Services is a constituent element of the Academic Services Directorate which provides high quality professional services to students, staff and external stakeholders in aspects relating to academic administration for taught and research programmes of study, including student cases, complaints, examinations, assessment and progression and degree and award congregations. Its remit is to support the University's strategic ambitions and to deliver, where appropriate, institution wide change, affecting improvements in key strategic areas to enhance the Swansea student practice. Academic Services is proud to hold the Cabinet Office's Customer Service Excellence Award and Investors in People Silver Award and will continue to ensure service excellence through engagement, partnership and innovation. As part of the Student Cases Team within Student Academic Services the Student Cases agent will undertake work relating to Student Cases, including academic appeals, complaints, disciplinary offences, fitness to practise, and any other student cases. The post-holder will also service Committees as directed by the Student Cases Manager including Disciplinary and Fitness to Practise Committees of Enquiry, and contribute to the production of management information reports for the specified areas of work. this function will suit candidates who are highly organised, proactive, with a strong eye for detail and be able to work to tight deadlines under pressure, anticipating problems which may arise. The function will involve liaising with students and working closely with administrative staff from across the Faculties, so strong written and verbal communication expertise, are essential. practice of student cases and/or case work and a demonstrable consciousness of basic principles, regulations and practices relating to student cases is desirable. For more information Contact Us by Natalie Wathan (n.a.wathan@swansea.ac.uk) Further details about Student Academic Services can be found at: Academic Services - Swansea University candidates are asked to provide a completed online application providing evidence against the essential criteria in the recruitment documentation. candidates may also attach an up-to-date CV to the application. The University is committed to supporting and promoting equality and diversity in all of its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, discapability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. Skills:
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