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Job Opportunity: Student Support, Senior Advisor:Job description:Job location: Manchester Job location: Manchester Please quote reference:?19941 Terms:Perm, Full Time post and Fixed Term Contract until December 2024, Full Time post Closing Date: 11 July 2022 - 12:00 Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. The Student Recruitment and Support Centre located within Student Support, Academic Services is responsible for the delivery of frontline services to students along with the ?back office' functions required to ensure that student support is delivered in an efficient and timely manner that meets appropriate quality standards. The function We have a great opportunity for several Senior Advisers to join us within the Student Recruitment and Support Centre. You will work primarily within the Faculty of Science, Technology, Engineering and Mathematics Student Support Team; where you will provide proactive support through the provision of advice to students and potential students on a wide variety of queries, enabling them to make study choices that will lead to prosperous progression, qualification completion and customer satisfaction. An in-depth induction and training programme is in place where you will be provided with the tools you need to effectively assist our students via phone, email and our online Webchats and forums. The contractual location of this function is Manchester, and whilst the function currently has a choice of being predominantly home located or on site, you will be required to be on site as and when required. Full Time functions are 37 hour per week worked to an agreed pattern to cover our opening hours which are currently Monday to Friday 8am-6pm. expertise and practice Do you have: » A good standard of general education including GCSE Math's and English at Grade C or above, or equivalent. » practice of answering diverse queries, using a wide variety of information sources. » Good communication expertise: both oral and written, with effective telephone techniques and the capability to explain policies and processes in plain English as well as to write clearly, succinctly and correctly in plain English. » Good interpersonal expertise: including active listening expertise and the capability to respond to identified needs through the use of varied questioning techniques. » An knowledge of team working and the capability to work effectively as part of a team. If you can answer yes to these questions, then we would like to hear from you. For more information about the function including a full person specification, please see the attached job description. What you get in return We have a strong commitment to providing training and development in and beyond your current function.?This includes thorough induction into the organisation and regular reviews of your training and development needs. We also offer a great range of benefits that support our employees and their families for the long term.?Staff Benefits include?an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days. Skills:
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