Job Opportunity: Customer Support Team Leader (20914-0822):
Job location: Coventry
£21,197 - £23,144 per annum, pro rata
Permanent position, 13.75 hours per week.
You will provide day to day supervision of staff working in Customer Support, managing workflow, and ensuring service standards are met.
You will be educated to A level standard, possess managery expertise, and have the capability to manage and motivate a team. You will have recent practice of delivering front line customer services and handling difficult situations. You will need to have confident inter-personal, communication (oral and written) expertise coupled with well-developed organisational expertise and effective time management expertise. You will be an effective team player and be adaptable to meet service demands.
Ideally you will hold a professional training qualification and/or have practice of delivering on-the-job and group training/presentations to staff and students.
The hours for this post are:
Saturday 17:15 - 21:45, Sunday 17:15 - 21:45 and Monday 17:00 - 21:45
Interview Date: TBC.
Closing date: 21 August 2022.
Full details of the tasks and selection criteria for this function can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.