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Job Opportunity: Student Engagement Manager (interim cover):Job description:Job location: Berkshire, Reading Can you lead and manage a committed customer helpdesk team on an interim basis? The Student Engagement Team are the primary source of student support at UCEM. The team are the first point of contact for students, acting as a triage for a range of support services available across our Higher Education Institution. Our Student Guidance agents play an important function supporting students and work collaboratively with other teams, to deliver a high-quality student practice. In this interim function you will bring strong leadership abilities and management to ensure the team deliver an efficient and professionally coordinated service, with high quality support, information, and guidance, to meet the needs of students on a range of study, personal, and wellbeing issues. This is an interim, fixed-term function to cover a period of long-term sickness absence. At this stage we do not have a confirmed return to work date for the jobholder, therefore we cannot be specific about the contract end date. As a minimum, we require cover until at least the end of May 2023, and this is the commitment we need from the prosperous candidate. Should you be available beyond May and sickness is continuing, we will extend the fixed term period. What We are seeking for right now: » Immediate availcapability; » People management practice in a customer-facing function, ideally where customers are online; » Using customer information systems to manage service delivery; » capability to build relationships quickly using strong communication expertise. University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education. We exist to provide accessible, significant and cost-effective education which enhances careers, increases professionalism and contributes to a sustainable built environment. Operating from the UK and Hong Kong we have a global reach, and at any one time over 3,500 students are studying online with us. UCEM passed its first ever inspection by Ofsted with flying colours after earning an overall rating of ?Good' in November 2021. At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. JOB SPECIFICATION We have a very detailed job specification for this function so please, before applying, take a look: https://www.ucem.ac.uk/current-vacancies/ INFORMAL DISCUSSION For an informal discussion about the function Contact Us by Karen Weaver on 0118 467 2419 or k.weaver@ucem.ac.uk alternatively contact the HR team on 0118 467 2433 / 2013 or recruitment@ucem.ac.uk APPLICATION DETAILS To apply please send your CV, covering letter/email, and Recruitment Check Formto recruitment@ucem.ac.uk CLOSING DATE Thursday 24 November 2022 at noon INTERVIEWS Interviews are normally carried out over Zoom or Microsoft Teams, however we may invite you to visit our Reading office. PRE-EMPLOYMENT CHECKS UCEM undertakes thorough pre-employment screening as part of its recruitment process. Given we have contracts with Government offices, we make sure our checks comply with the Baseline Personnel Security Standard (BPSS). Checks will include identity, right to work, basic disclosure criminal record check, and three years of employment history. Skills:
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