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IT agent:Job description:Job location: Oxford About the Blavatnik School of Government Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teachingcurrent and future leaders ; generatingresearch with impact ; and engagingwith governments and practitioners . What we offer The School is a collaborative, friendly, and dynamic department located in an award-winning building in Oxford. We host regular events and talks with well-known guest speakers - all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties. We genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including: » An excellent contributory pension scheme » 38 days' annual leave » Family leave schemes and a comprehensive range of childcare services » Cycle loan scheme and discounted bus travel and Season Ticket travel loans » Membership to a variety of social and sports clubs. More information about working at the School can be found on our jobs page . About the function As the IT agent, you'll play a vital function within the Blavatnik School of Government IT team. Your primary responsibility is to provide first-line technical support to our staff, students, visitors and guests. This includes covering a wide variety of issues related to PCs, servers, networking, and hardware, offering assistance through phone, email, or in-person interactions. You will monitor and manage requests for help via the ticket system, ensuring tickets are updated and incidents and problems progress appropriately, while also adhering to communication standards. You will act as the advocate for users. About you We're seeking an someone with a strong service background, with a strong emphasis on exceptional customer service skills. While technical skills is valuable, we are dedicated to providing the training and support needed to bridge any expertise gaps. Your core function will involve delivering exceptional customer practices, covering IT inquiries, and swiftly resolving issues. If you're customer-focused and eager to learn, we encourage you to apply. It's essential that you have practice of working in an IT service desk environment and have good interpersonal skills with the capability to communicate effectively with all levels of users, suppliers, and technical staff in a patient and valuable manner. Application process You will be required to upload a supporting statement, your CV, and the details of two referees as part of your online application. The closing date for applications is 12 noon (UK time) on Monday 15 April 2024. Interviews will be held w/c 22 April 2024. Skills:
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