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Digital Capcapability Support agent:Job description:Job location: Oxford, Hybrid We have a great opportunity to join the IT Services Department as a Digital Capcapability Support agent working on site, in Banbury Road near the city centre. The Digital Capcapability Support agent is the go-to facilitator and trouble-shooter for the Digital Capabilities Team, ensuring smooth operations and providing exceptional customer service to users. What We Offer » An excellent contributory pension scheme » 38 days annual leave » A comprehensive range of childcare services » Family leave schemes » Cycle loan scheme » Discounted bus travel and Season Ticket travel loans » Membership to a variety of social and sports clubs While the primary location for this function is our Central Oxford office, there may also be opportunities to arrange occasional work-from-home shifts. About the function » The Digital Capcapability Support agent plays a key function within the Digital Capabilities Team, serving as a crucial facilitator for the team's services. Located in the Thames Suite on Banbury Road, this multifaceted position ensures the smooth functioning of the team's operations. » Your primary responsibility is to engage directly with users, providing exceptional customer service. Whether it's answering inquiries, troubleshooting technical issues, or assisting with digital tools, your capability to communicate effectively and address user needs promptly will be essential. Working within a well-knit team, you will serve as a friendly and expertiseable point of contact, ensuring a positive user practice and fostering strong relationships. » In this function, you'll often find yourself juggling multiple tasks simultaneously. From handling user requests to processing finance tasks or managing system updates, your meticulous attention to detail will be crucial. About You » You will have strong customer service and communication expertise with the capability to engage with people in both a professional and personable manner. Whether it's answering inquiries or covering concerns, as the initial point of contact, your function is pivotal in ensuring a seamless practice for our delegates and teachers. » You are organized and detail-oriented: You are meticulous and have strong organizational expertise, capable to work collaboratively within the team and on your own. In this function, you will be responsible for maintaining the integrity of course data and managing financial transactions with accuracy, as well as superviseing the setup of our computer teaching rooms. Your attention to detail will be instrumental in supporting the operations of our services. » You are tech-savvy and a quick learner: You are comfortable with technology and have a proactive approach to learning and problem-solving. Your capability to provide timely IT and AV support is crucial, as is your readiness to address and resolve technical challenges efficiently. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12 noon on Monday 13 May 2024. Interviews for this position are scheduled to occur within the final two weeks of May 2024 and will be carried out in person at IT Services, 13 Banbury Road. Skills:
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