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Job Offer: Checker Operations Manager:VworxJob description:Checker Operations Managerby VworxEmployment type: Full-time Job location: London, Ontario Date Published: Mar 27, 2024 Job DescriptionVoyago is hiring an Operations Manager for our Checker Division in London, Ontario Your function Reporting to the Vice President, the Operations Manager is responsible for ensuring the efficient and effective management of the transportation of guests in and around the city of London Ontario. » Provides l eadership and guidance to the Broker and Driver fleet, with responsibility for superviseing all functions and deliverables connected with the Checker division, including customer service, audits and account development » Plays a key function in the strategy and business development initiatives for the Checker brand. »Develops sales and marketing strategies, » Responsible for building and maintaining relationships with both internal and external stakeholders. Primary Responsibilities 1. Operations »Collaborates on bookings and prepares customer correspondence for special events » Promotes and ensures compliance to City of London Taxi/Limo By-Laws » Completes regular Fleet Compliance Audits » supervises the usage of ICabbi software and any additional technology 2. Customer Relations »Follows up with key corporate clients on a regular basis to ensure all is well »Investigates and resolves customer/staff/driver complaints »Responds to customers, such as: On-Line Quotes, Gift Card Requests, Service Occurrences etc. » Driver/Broker relations »Present new products and services and enhance existing customer relationships 3. New Business Development »Construct marketing initiatives in concert with the Division Managers »Develop presentation materials for cold calls as well as proposals/quotations »Maintain and update RFP material and core competencies significant to each division » Assist in the preparation and implementation of a Business Plan including Marketing and Sales strategies for both long and short-term goals »Represent Voyago and Checker with potential and new customers in the community and in the industry » Identify trends by researching industry and related events, publications, and announcements 4. Special Events and Promotions » Attend industry functions such as association events and conferences »Organize company representation, promotional material etc. at special events » contact with key contacts regarding opportunities for contra i.e. radio, charity etc. 5. Other » Update job expertise by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. » Have a solid working expertise of the Vehicle for Hire industry and be current on any significant legislative changes affecting Voyago and Checker, including but not limited to City by-laws and MTO guidelines. Requirements Your Profile: » You have a University or College Degree or Equivalent in a Business related field » You bring 4+ years practice within the vehicle for hire and/or tourism or hospitality centered industry or similar business related area » You are familiar with the City of London and surrounding regions » You posses a clean Drivers Abstract and minimum full G licence » You have a demonstrated capability to work in a proactively diverse and inclusive organization » You bring a proven capability to drive outstanding customer service » You are able to work a flexible schedule including weekends and outside regular business hours » You are self-motivated and have excellent time management expertise » You posses professional written and verbal communication and interpersonal expertise » You hold a high degree of dependcapability and competency » You are proficient in Microsoft Office » You posses a clean Criminal Record Search with Vulnerable Sector Benefits The Perks » We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff » We are an Award Winning company » As a subsidiary of Transdev, we provide opportunities for a compensateing career with a growing, global transportation provider » We focus on innovation and sustainable environmental initiatives » We support the development, work-life balance and well-being of our employees » We build a supportive corporate culture that encourages diversity and enables our people to flourish. » We enable our employees to have a positive social impact by deploying sustainable mobility solutions » We offer our employees opportunities to build their own practice within a local, global Group Voyago is committed to provide accommodation for individuals with disabilities all over the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a discapability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. We thank all candidates however only those under consideration will be contacted. Application Contact Information Company Name: Vworx Company Website: https://vworx.ca/ Application URL: Click here to apply online
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