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Job Offer: Student Funding and Financial Support Administrator - 2 positions available:Job description:Job location: Hatfield FTE : 1.0 FTE (working 37 hours per week) and 0.8919 FTE (working 33 hours per week) Duration of Contract: 1 permanent function, 1 fixed term part time maternity cover for 12 months income: UH4 £24,248 pa to £25,138pa with potential to progress to £27,181pa on achieving designated expertise and practice Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year Location : College Lane and De Havilland Campus, University of Hertfordshire We are seeking to appoint a motivated Student Funding and Financial Support Administrator to form part of the Student Funding and Financial Support team. The Student Funding and Financial Support team (SFFS) sits within Student Finance and manage all queries relating to student loans and financial support at the University. We are seeking for the type of person who wants to make a difference to our students journey in higher education. SFFS offers information and support to new and returning students who are receiving funding from Student Finance England and other awarding bodies. Main tasks and responsibilities This is a varied position with the opportunity to contribute to new working practices and supporting students across both campuses. The administrator will be expected to develop specialist expertise relating to all aspects of Student Finance funding for Home/EU students with an emphasis on Student Loans Company eligibility. Processing student records for the SLC (including attendance/registration confirmations, change of circumstances etc.), providing advice and assistance to students is a key aspect of this function. The function will also include providing administrative support for the University Hardship Fund and any scholarship/bursary awards. You will also be dealing with all student enquiries and information requests through multiple contact methods (including face-to-face, telephone, IT systems (e.g. email, SMS, Web) and other formats as appropriate). expertise and practice required For this busy and challenging function, you will have excellent organisational and IT expertise. Proven practice of customer service and working to strict deadlines is essential. You will also be a good communicator, with the capability to pay attention to detail and you will be committed to providing a high-quality service. You will be able to follow clearly defined processes and be keen to collaborate and improve processes to increase our student practice. Qualifications required You will be educated with a minimum of five GCSEs, including Maths and English at grade C/4 or above, or equivalent qualifications, or proven work practice. A-levels or equivalent qualifications would be advantageous. Please view the job description and person specification for a full list of the tasks and essential criteria. Please attach a personal statement showing clearly how your expertise and practice match the Person Specification. We regret that we are unable to offer UKVI sponsorship for this post; candidates will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made. Contact Details/Informal information: Aaron Daly, Deputy Head of Student Finance a.daly2@herts.ac.uk Find out what its like to work in academic registry HERE Closing Date: 16 May 2024 Interview Date: To be confirmed Skills:
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