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Job Opportunity: Systems Support Technician:Thames Valley Children's CentreJob description:Systems Support Technicianby Thames Valley Children's CentreEmployment type: Full-time Job location: London, ON Date Published: Apr 24, 2024 Job DescriptionSince 1949, TVCC has been working with children and youth to help them reach their full potential. Today, a wide variety of services and supports are provided for young people with physical disabilities, communication disorders, developmental delays and autism spectrum disorders to support them in attaining the best available quality of life and health. In partnership with local and regional agencies, TVCC annually serves more than 11,000 children, youth and their families from birth to age 19 across Southwestern Ontario in over 700 locations.We have a vacancy for a full-time (37.5 hours per week), regular, Systems Support Technician in Information Technology. This position is expected to begin May 2024, the designated office is London. Occasional evening and weekend work will be required. Responsibilities:» Assist the Systems Administrator in implementing the roll out of system updates / changes. » Assist in monitoring and maintaining cybersecurity systems patchubg and continuing security initiatives. » Assist in core network user account maintenance and auditing. » Work with Information Technology team to build education plan and train users on cyber-security initiatives. » Assist in maintenance and management of SaaS user accounts. » Assist in device and Windows configurations. » Support for secure remote access and systems. » Maintina Mobile Device Management platforms. » Maintain IP-located Telephone system. » Support or lead specialized projects and implementations as required. » Work with Systems Administrator to ensure backups functioning properly; restore files using backup software. » Work with Vendors/Consultants for support and hardware and software quoting when required. » Support and provide directions for Staff with software and hardware. Including main office and regional offices. This could be remote or in-person support. » In conjunction with the Systems Administrator, advise on Software / App security » Maintain and purchase TVCC licensing where required. » Obtain quotes from vendors for software/hardware. » Participate in making appropriate decisions surrounding software and hardware purchases and usage, including research. » Find information about latest technology, comparison shopping, purchasing of software and hardware. » Complete and maintain software/hardware inventory. Qualifications:» College diploma in Network Administration or Systems Administration; » Working towards or hold a college diploma specializing in Network Support, Cyber Security and Network Security Management preferred; » Certifications such as CompTIA Network+ and / or A+, Microsoft Server, preferred. » A minimum of 1-years previous practice in a Helpdesk function; » practice managing and configuring firewall technology; » Previous practice in cybersecurity would be an asset; » Working expertise of security principles and best practices; » Customer Service focused; » broad expertise of Windows 10 Professional, Microsoft 365 products, etc. » Excellent written and verbal communication expertise with an capability to explain complex technology using simple language; » Strong organizational expertise and an capability to work well in an environment that involves competing demands/priorities, frequent interruptions and changing deadlines; » Demonstrated capability to work both independently and collaboratively in an integrated team environment. » A valid Ontario driver’s licence and access to a vehicleTVCC is committed to equity and inclusion in the recruitment of qualified staff who reflect and support the diverse perspectives, practices and needs of clients. To apply, please email your cover letter and resume (as an attachment in .pdf or Word format) to Human Resources at apply@tvcc.on.ca. In the subject line of your email, please indicate the position you are interested in. To lgain more about TVCC, please visit our website at www.tvcc.on.ca. While all applications are appreciated only those selected for an interview will be contacted. TVCC is committed to making our recruitment and selection process accessible to all candidates. Accommodations for disabilities are available upon request. Please note that TVCC has a mandatory COVID-19 vaccination policy. Any offer of employment will be conditional on providing proof of vaccination in conformity with our policy.
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