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Offer: Science Services Manager:Job description:Job location: London Reports to: Head of Engineering Facilities and Science Services This is a full-time, permanent position on Crick Terms and Conditions of Employment. SUMMARY Science Services brings together a range of specialist functions, which provide support to around a thousand research scientists. Every week the Glasswash and Media Preparation teams clean and sterilise thousands of items of scientific glassware and formulate numerous research reagents, including culture media, buffers, microbiological plates and drosophila diet. The Fly Facility provides fly husbandry and support for fly research, including a range of technical support services. We are seeking for a motivated individual to lead these services, review, develop and maintain robust operational processes and effective testing & validation systems to ensure the quality of products used in research. You will also be responsible for the safety of all staff working in your area, facility housekeeping and the appropriate management of Crick budgets and resources. this function involves considerable communication with scientists, technical staff and other support services at all levels within the organisation. KEY RESPONSIBILITIES The Science Services Manager will set the strategic direction and supervise the smooth running of these combined support services, improving and implementing best-practice approaches to service delivery. You will have responsibility for: » All formulation and production relating to Media Prep and Glasswash » Reviewing all operational processes to ensure streamlined and efficient service delivery » Maintaining effective quality control functions, to guarantee the tracecapability and quality of all products we supply and deal with any contamination issues » Conducting appropriate chemical and microbiological analyses » Developing, validating and implementing processes improvements » Setting and reporting on key performance indicators » Investigating and rectifying any issues that arise during production (Root Cause Analysis) » Promoting the services to users all over the organisation » Monitoring customer satisfaction and covering any concerns directly with end users » Contributing to the leadership abilities and development of a team of around 25 technical staff » Identifying skill gaps, training and motivating staff » Providing continuous improvement of service delivery, through consciousness of innovations in process and technology » Working with users of the Fly Facility to identify improvements and potential additions to the service provided » Managing budgets and staffing levels » Ensuring Health and Safety Policies and Procedures are followed and ensure high standards of housekeeping at all times KEY practice AND COMPETENCIES The post holder should embody and demonstrate our core Crick values: Bold, Open and Collegial, in addition to the following: Essential: » significant degree or practice in a life science or chemistry-located discipline » Significant practice in laboratory management and reagent production, gained in a laboratory environment » Significant practice of conducting chemical and / or microbiological testing » expertise and practice of process analysis and good documentation practices » Familiarity with laboratory sterilisation and water processing equipment » Excellent analytical and problem-solving expertise » capability to communicate well, both verbally and in writing, with internal clients » Commitment to continuous improvement of service delivery Desirable: » Project management expertise gained via a recognised qualification or through practice » consciousness of ISO 9001 Quality Management » practice of preparing SOPs and risk assessments » Financial management expertise » capability to deliver significant in-house training » consciousness of sustainable procurement and practices » expertise of Drosophila husbandry and research Skills:
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